Step 1

Send a notice mentioning the problem/ fault you faced

Start by expressing your concerns in writing to the manufacturer or seller. For claims over $10,000, consult a lawyer and send the notice on professional letterhead to show your intent to pursue legal action.

Step 3

Select the Correct Forum

Choose the appropriate consumer forum (district, state, or national) based on the claim amount. You or a representative can file the grievance, with proceedings taking 6 to 18 months.

Step 2

Wait for a response from the vendor

After sending the legal notice, expect a response from the company. If there’s no reply within 15 days, you may contact the consumer forum, as courts avoid excessive damages.

Step 4

Submit a written complaint

The format varies by forum, so submit your grievance in writing. Our experts can help draft the complaint. Also, present the legal notice to the court to show prior attempts at resolution.

Step 5

Pay the court fee

Filing a consumer complaint requires a court fee based on your loss. If you win, however, the court may order the seller to cover all expenses, including attorney fees.

What is Consumer Compliant?

Under the Consumer Protection Act, 2019 (as amended), consumers have the right to take legal action if they receive substandard goods or services. If a company fails to resolve a complaint after receiving a legal warning, consumers can file a formal complaint. This process usually involves submitting all necessary information and documents online to the appropriate consumer forum.

Submitting a complaint correctly is important to avoid delays and ensure that all evidence is considered. Legal Helpzyn provides expert support to guide consumers through the process, ensuring their rights are protected and helping achieve fair compensation.

We currently accept complaints about:

Checking and saving accounts
Credits cards
Credit report and other personal consumer report
Debt collection
debt and credit management
Money transfers, virtual currency, and money services
Mortgages
Payday loans
Personal loans like installment, advance, and title loans
Prepaid cards
Student loans
Vehicle loans or leases

It includes ways to submit complaints and about phone, internet, and cable companies that sell other products and services and more.

We currently accept complaints about:

Checking and saving accounts
Credits cards
Credit report and other personal consumer report
Debt collection
debt and credit management
Money transfers, virtual currency, and money services
Mortgages
Payday loans
Personal loans like installment, advance, and title loans
Prepaid cards
Student loans
Vehicle loans or leases

It includes ways to submit complaints and about phone, internet, and cable companies that sell other products and services and more.

We currently accept complaints about:

Checking and saving accounts
Credits cards
Credit report and other personal consumer report
Debt collection
debt and credit management
Money transfers, virtual currency, and money services
Mortgages
Payday loans
Personal loans like installment, advance, and title loans
Prepaid cards
Student loans
Vehicle loans or leases

It includes ways to submit complaints and about phone, internet, and cable companies that sell other products and services and more.

Have you tried reaching out to the company? Companies can usually answer questions unique to your solution and more specific to the products and services they offer.

Or, you can search for answers to consumer's most frequently asked finanicial questions.

You generally can't submit a second complaint about the same problem, so include this information to help the company respond to your complaint.

Key facts in your own words

Be clear and concise about the problem you're having
Include only the most important dates, amounts, and communications you’ve had with the company

Documents

Attach documents that support the facts like account statements and communications with the company. Limit: 50 pages
If you’re submitting for someone else, note that companies generally require signed, written authorization provided directly by their customer before responding to someone other than their customer. If you have written authorization, consider attaching it.

Company you're complaining about

Select a company from the list in the form. We will forward your complaint directly to this company and ask for a response.
If you don’t see the company, provide complete contact information for the company. If we can’t send the complaint to that company, we’ll let you know what you can do next.

Your Contact Information

provide your name, email, and phone number to create your secure account.
You will need to provide your address. Without this, the company won't be able to respond to your complaint.
If you are submitting for someone else, you must disclose your relationship to the consumer and that you are submitting a complaint on their behalf.

We’ll share your complaint with the company so it can review and respond to the issues you’ve described.
If we can’t send your complaint to the company for response, we’ll send it to another federal agency and let you know.
Consistent with applicable law, we share your complaint with certain state and federal agencies to, among other things, facilitate:

supervision of companies,
enforcement activities, and
monitoring of the market for consumer financial products and services.

We publish complaint data (without information that directly identifies you) in our Consumer Complaint Database.

Your complaint goes through several steps that help you get a response and help us identify problems in the marketplace.

1.Complaint Submitted

You submit a complaint, or another government agency forwards your complaint to us. You will receive email updates and can check the status of your complaint.

2.Route

We'll send your complaint directly to the company so it can review the issues in your complaint. If we find that another government agency would be better able to assist, we will send your complaint to them and let you know.

3.Company Response

The company will communicate with you as needed and respond to the issues in your complaint. Companies generally respond in 15 days. In some cases, the company will let you know their response is in progress and provide a final response in 60 days.

4. Complaint published

We publish information about your complaint (without information that directly identifies you) in our public Consumer Complaint Database. With your consent we also publish your description of what happened, after taking steps to remove personal information. Learn more about how we share complaint data.

5. Company Review

We will let you know when the company responds. You’ll be able to review the company’s response and will have 60 days to provide feedback about the company's response.

If you suspect a scam, there are a few important steps you should take right away.

Contact your local police or sheriff’s office to report the scam.
Contact your state attorney general. Visit the National Association of Attorneys General website for the contact information of each state attorney general.
If the victim is an older person or a person with a disability, contact your local adult protective services agency. You can find your state or local agency that receives and investigates reports of suspected elder financial exploitation by using the online Eldercare Locator or calling (800) 677-1116.
If you or someone you care about is the victim of a fraud, scam or financial exploitation, you can report the fraud or scam to the Federal Trade Commission.

Because all scams are different, you might have to reach out to a number of other local, state, and federal agencies depending on your situation.

Submitting online usually takes less than 10 minutes. Include everything you need to because you generally can’t submit a second complaint about the same problem.